Contact details
What information we collect, use, and why
We collect or use the following information for the operation of customer accounts and guarantees :- Names and contact details
- Addresses
- Purchase history
- Marketing preferences
- Names and contact details
- Addresses
- Marketing preferences
- Website and app user journey information
- Records of consent, where appropriate
- Names and contact details
- Addresses
- Purchase or viewing history
- Website and app user journey information
- Name
- Contact information
- Names and contact details
- Address
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:- Your right of access - you have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - you have the right to ask us to delete your personal information.
- Your right to restriction of processing - you have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent - when we use consent as our lawful basis you have the right to withdraw your consent at any time.
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- For each customer we collect company and main contact details in order to allow us to make contact with the company and contact with relevant updates about our product, for the benefit of that customer to stay up to date with our product offering.
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect relevant contact information, only when that contact has requested for us to contact them to discuss our products and services.
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
- Providers of marketing lists and other personal information
- Suppliers and service providers
How long we keep information
- Until you ask us to delete it or our contract with you has ended.
- We may nonetheless hold on to some (or all) of your information for longer if reasonably needed for legal, or regulatory reasons, to deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions (typically up to six years).
- We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.
- We will generally keep automated browsing information for up to 26 months.
Who we share information with
Others we share personal information with:- Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.Cookies & Tracking on our site
A cookie is a small piece of data (text file) that a website - when visited by a user - asks your browser to store on your device in order to remember information about you, such as your login information. Those cookies are set by us and called first-party cookies. We do not use third-party cookies - which are cookies from a domain different than the domain of the website you are visiting, usually for advertising purposes.
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow non-essential cookies. These are cookies defined as not being strictly necessary for the site to function correctly.
More specifically, we use cookies for the following purposes:
- Assisting you in navigation
- Assisting you by remembering a preference or selection from a previous visit
- Analysing site usage in order to improve content and functionality
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting a preference for your current and future visits (including cookie consent selections). You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Analytics Cookies
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Lead Forensics
Lead Forensics uses IP tracking and anonymous cookies for identifying businesses visiting our website. The Lead Forensics tracking code will only provide information that is readily available in the public domain. It does not, and cannot, provide individual, personal or sensitive data regarding who has visited the Greentree website. It will provide information on what companies have visited our website by identifying by way of their IP address. This data may be used by us to contact the business about their experience or for marketing purposes. We will not pass this data to third parties for any reason. More information can be found at www.leadforensics.com.